​
Viewing Call Logs

The Call Logs section provides a comprehensive overview of all call activity. This centralized view helps you monitor system usage, track call outcomes, and ensure quality service delivery. Call log information includes:
  1. Timestamps and duration
  2. Call status and direction
  3. Phone numbers involved
  4. Agent assignments
Call Logs Overview

​
Analyzing Call Details

Each call record contains detailed analysis that helps you understand the interaction quality and outcome. This information is crucial for maintaining service quality and identifying areas for improvement. Analysis components include:
  1. Duration metrics
  2. Conversation analysis
  3. User sentiment tracking
  4. Call status details
Call Analysis

​
Post-Call Analysis

​
View Post Call Analysis from Dashboard

  1. Go to Call Logs in your Verbex Dashboard.
  2. Click on the call from the list to view detail.
  3. The Post Call Analysis will be in that call’s detail.