Learn how to set up and manage Knowledge Bases in Verbex Platform
What you’ll learn
A Knowledge Base in Verbex is a centralized repository of information that your AI Agent can access to provide accurate, consistent responses to user queries. This feature enhances your Agent’s ability to handle common questions and provide reliable information.
Website-based knowledge bases allow your AI Agent to access and utilize information from your organization’s website. For detailed instructions, refer to Adding Websites to Knowledge Base.
Document-based knowledge bases rely on specifically curated files uploaded to the system. For detailed instructions, refer to Adding Files to Knowledge Base.
Structure your knowledge base with clear categories and subcategories for easy navigation.
Write content in plain, jargon-free language that’s accessible to users with minimal technical background.
Keep your knowledge base current by regularly reviewing and updating information as needed.
Provide real-world examples to help users understand how to apply the information.
Verify that your knowledge base content is easily understood by testing with users similar to your target audience.
By effectively setting up and managing your Knowledge Base, you can significantly enhance the capabilities of your AI Agent, ensuring it provides accurate and reliable information to users.
Learn how to set up and manage Knowledge Bases in Verbex Platform
What you’ll learn
A Knowledge Base in Verbex is a centralized repository of information that your AI Agent can access to provide accurate, consistent responses to user queries. This feature enhances your Agent’s ability to handle common questions and provide reliable information.
Website-based knowledge bases allow your AI Agent to access and utilize information from your organization’s website. For detailed instructions, refer to Adding Websites to Knowledge Base.
Document-based knowledge bases rely on specifically curated files uploaded to the system. For detailed instructions, refer to Adding Files to Knowledge Base.
Structure your knowledge base with clear categories and subcategories for easy navigation.
Write content in plain, jargon-free language that’s accessible to users with minimal technical background.
Keep your knowledge base current by regularly reviewing and updating information as needed.
Provide real-world examples to help users understand how to apply the information.
Verify that your knowledge base content is easily understood by testing with users similar to your target audience.
By effectively setting up and managing your Knowledge Base, you can significantly enhance the capabilities of your AI Agent, ensuring it provides accurate and reliable information to users.