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Introduction

A Knowledge Base in Verbex is a centralized repository of information that your AI Agent can access to provide accurate, consistent responses to user queries. This feature enhances your Agent’s ability to handle common questions and provide reliable information.

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Types of Knowledge Bases

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Website-Based Knowledge Base

Website-based knowledge bases allow your AI Agent to access and utilize information from your organization’s website. For detailed instructions, refer to Adding Websites to Knowledge Base.

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Document-Based Knowledge Base

Document-based knowledge bases rely on specifically curated files uploaded to the system. For detailed instructions, refer to Adding Files to Knowledge Base.

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Setting Up Your Knowledge Base

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Accessing Knowledge Base Management

1. Log into your Verbex Dashboard
2. Navigate to the Knowledge Base section from the main menu

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Creating and Configuring Directories

1. Click on “New Directory” to create a dedicated space for your files
2. Provide a clear, descriptive name and add a detailed description
3. Use specific naming conventions for better organization

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Connecting Knowledge Base to AI Agent

1. Return to your agent configuration
2. Navigate to the Configuration options
3. Select and connect the knowledge base to your agent

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Best Practices

• Keep directory names clear and descriptive for easy identification.
• Regularly update your knowledge base to ensure your AI Agent provides the most accurate information.
• Consider combining website and document knowledge bases for comprehensive coverage.

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Conclusion

By effectively setting up and managing your Knowledge Base, you can significantly enhance the capabilities of your AI Agent, ensuring it provides accurate and reliable information to users.