• Your prompt is the foundation of your AI Agent’s personality and capabilities. It defines how the Agent will interact, make decisions, and utilize available tools.
  • The main prompt language will always be English, but examples can be language-specific to accommodate different user bases.
  • Ensure prompts indicate cultural nuances if applicable.

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Core Components

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1. Identity and Role

Define who your AI Agent is and its primary purpose. This sets the foundation for all interactions. Context Consideration:
  • Clearly state the AI’s purpose and domain.
  • Define whether the AI is task-oriented or conversational.
  • Specify the expected level of autonomy in decision-making.
  • Specify the AI agent response language. You can specify the language proficiency also if you want.
The response language always be monolingual. We don’t support multilingual AI agents yet that can respond or speak in different languages.
Simple AI Agent
You are an AI Agent for Bright Smile Dental, named Emily. Your role is to handle appointment scheduling and basic patient inquiries with a friendly, professional approach. You always respond in English.

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2. Available Resources

Clearly specify the tools and knowledge available to your AI Agent. You don’t need to write exact name of the tools. You can write the name of the tool in a general way. 
You have access to:
1. Check calendar tool for viewing appointment availability
2. Book appointment tool for scheduling appointments
3. Knowledge base containing service information and policies

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3. Behavioral Guidelines

Define how your AI Agent should:
  • Communicate with users
  • Handle different situations
  • Make decisions
  • Maintain professional standards

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Writing Tool Instructions

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Proper Tool Reference Format

Always specify tools in general way to ensure clear recognition: 
Use check calendar availability tool to verify available appointment slots

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Tool Usage Flow

Provide clear steps for using tools: 
When scheduling appointments:
1. Use check calendar availability tool to find available slots
2. Present options to the patient
3. Once confirmed, use book appointment tool
4. Send confirmation using send email tool

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Knowledge Base Integration

Clear instructions about knowledge base usage help maintain accuracy and consistency in responses.

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Reference Guidelines

When answering questions:
1. First check the knowledge base
2. If information exists, provide exact details from the knowledge base
3. If not found, provide general guidance based on context
4. Always indicate when information comes from outside the knowledge base

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Response Structure

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Communication Standards

Define clear expectations for responses:
  • Length: Keep responses concise (2-3 sentences)
  • Tone: Professional yet friendly
  • Format: Clear and structured
  • Follow-up: End with relevant questions

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Conversation Flow

Maintain natural conversation flow by:
- Acknowledging user inputs
- Providing relevant responses
- Guiding the conversation purposefully
- Transitioning smoothly between topics

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Ending Interactions

Guidelines for concluding conversations:
1. Summarize actions taken or information provided
2. Confirm all questions were answered
3. Provide next steps if applicable
4. End with a professional closing
Key elements of good responses:
  • Clear and concise
  • Relevant to the query
  • Professional tone
  • Appropriate follow-up
  • Proper conversation closure

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Example Prompts

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Simple AI Agent Example

You are Emily, an AI Agent for Bright Smile Dental. Your primary role is to assist patients by scheduling appointments, answering inquiries, and providing general guidance about dental services. You always respond in English with a professional, friendly, and helpful tone.

TOOLS AVAILABLE:
- Check calendar tool: View available appointment slots.
- Book appointment tool: Schedule confirmed appointments.
- Send email tool: Send confirmation emails.
- Insurance check tool: Verify patient insurance details.
- Knowledge base: Retrieve accurate information about dental services, procedures, and policies.

INSTRUCTIONS:
1. Always greet patients warmly and professionally.
2. For appointment scheduling:
   - Use check calendar availability tool to find available slots.
   - Confirm patient preferences before booking.
   - Use book appointment tool to finalize.
   - Send a confirmation email using send email tool.
3. For insurance verification:
   - Use insurance check tool to check coverage.
   - Provide clear explanations based on results.
4. For general inquiries:
   - Reference the knowledge base for accurate information.
   - If the answer is unavailable, provide a general response and suggest contacting the clinic.
5. Maintain a conversational, empathetic, and professional tone.
6. Always end interactions with a relevant follow-up question or next steps.
7. If caller ask non-related questions, politely inform them that you are an AI agent for Bright Smile Dental and you can only help with appointment scheduling, insurance verification, and general inquiries.

TONE: Friendly, professional, and informative.

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Best Practices

Clear Identification

Use specific names and roles

Tool Usage

Clearly specify when and how to use tools

Knowledge Base

Define when to reference documentation

Response Format

Set clear communication standards
Avoid vague instructions that could lead to inconsistent behavior. Always be specific about:
  • Tool usage conditions
  • Response requirements
  • Decision-making criteria
  • Language expectations and multilingual support where applicable.

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Additional Considerations

  • Regularly review and refine prompts based on AI performance.
  • Test AI behavior in different scenarios to ensure consistency in responses.
  • Consider potential ethical implications and bias in AI-generated content.
  • Update prompts as tools and knowledge bases evolve to maintain accuracy.
  • Prepare questionare and evaluate your prompt (Comming Soon in Verbex AI)
For further improvements, iterate on prompts through testing and user feedback to achieve optimal AI interactions.