Test Your Verbex Agents
User Journey Testing
What is User Journey Testing?
User Journey Testing ensures your AI assistant handles real-world interactions effectively by testing all possible user interaction paths. This process validates both basic functionality and complex scenarios to guarantee a smooth user experience.
Key Testing Areas
Initial Setup Testing
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Welcome message and greetings
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Language and tone consistency
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Basic response patterns
Conversation Flows
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Basic queries and responses
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Multi-turn conversations
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Error handling and recovery
Integration Testing
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Knowledge base connections
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Tool functionalities
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Third-party integrations
Testing Process
Using Test Environment
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Access test interface
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Start test call
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Simulate user interactions
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Test Scenarios
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Simple information requests
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Complex multi-step processes
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Edge cases and error conditions
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Best Practices
Before Testing
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Prepare test scenarios
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Define expected outcomes
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Set up test environment
During Testing
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Document results
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Note issues
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Track performance
After Testing
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Review findings
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Implement improvements
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Verify fixes
Deploy
Test The System
Initial Test Call
Make your first test call to the connected phone number. Listen for the welcome message and verify that your AI assistant responds clearly and promptly. This confirms basic connectivity and voice quality.
Voice Interaction Testing
Conduct a series of voice interactions to verify the assistant’s understanding and responses. Start with simple questions and gradually move to more complex queries. Ensure the assistant maintains natural conversation flow throughout the call.
Testing Key Features
Greeting and Introduction
Call the number and verify the assistant introduces itself correctly with the configured welcome message. Check that the voice and language settings match your specifications.
Basic Information Queries
Ask basic questions about services or information stored in your knowledge base. The assistant should provide accurate, clear responses using the configured voice settings.
Tool Usage
Request actions that require tool usage, such as scheduling appointments or sending emails. The assistant should execute these tasks smoothly while maintaining the conversation.
Complex Interactions
Test multi-step processes like booking appointments or handling service requests. Verify that the assistant maintains context and guides you through each step effectively.
Error Handling
Try some incorrect or unclear requests to test how the assistant handles errors. The system should respond appropriately with clarification requests or helpful redirections while maintaining a professional tone.
Call Quality Check
During all test calls, pay attention to:
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Voice clarity and audio quality
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Response speed and timing
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Background noise handling
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Call stability and connection
System Response Testing
Natural Conversation
Engage in natural conversation with varied questions and requests. The assistant should maintain context and provide relevant responses throughout the interaction.
Service Requests
Test specific service-related scenarios relevant to your business. The assistant should handle these according to your configured processes.
Final Verification
Make several test calls to ensure consistent performance. Verify that all features work reliably across different scenarios and times of day. Document any issues encountered for troubleshooting.
Remember: Test all primary functions your users will need through actual phone calls before making the system available to customers.